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FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ section. Here you’ll find quick answers to the most common questions from our customers about shopping with Beauty Duty. For more detailed guides, please check our dedicated pages on Customer Support, Delivery Info, Returns, and more.
General Questions
What makes Beauty Duty different from other beauty stores?
We specialize in carefully selected, authentic beauty and wellness products that cater to African skin and hair needs. Each product is tested for quality, sourced from trusted distributors, and priced fairly to give you the best experience.
Do you sell authentic products?
Yes. All our products are 100% genuine and directly sourced from authorized suppliers and official distributors. We do not deal in counterfeits or expired goods.
Do you offer personalized product recommendations?
Absolutely! Our team can suggest the best products for your skin type, hair texture, or specific concerns. Contact our support team for free consultations before making a purchase.
Orders & Products
Can I pre-order a product that is out of stock?
Yes, you can place a pre-order on certain items. We’ll notify you as soon as the product is restocked and ready to ship.
Do your products have usage instructions?
Each product page includes detailed instructions on how to use it effectively. Packaging labels also contain directions and ingredients.
How can I find the right shade for me?
We provide detailed color descriptions and, where possible, swatches for makeup products. You can also reach out to us with your skin tone details and our team will guide you.
Shopping Experience
Do you offer discounts or loyalty rewards?
Yes. We frequently run seasonal promotions and discount campaigns. Returning customers can also benefit from exclusive offers shared through our newsletter.
Can I send products as a gift?
Of course. You can select the gift option during checkout, and we’ll wrap and deliver the order directly to the recipient.
Is my personal information safe?
Yes. We use secure encryption and trusted payment gateways to ensure all customer information remains private and protected.
