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RETURNS & REFUNDS
We want you to love your purchase. If something isn’t right, this page explains how returns, exchanges, and refunds work at Beauty Duty.
- Return window: within 7 days of delivery for eligible items.
- Item condition: unused, unopened, in original packaging (tamper seals intact).
- Processing time: refunds are issued within 5–7 working days after inspection.
- Faulty or wrong item? Report within 24–48 hours of delivery for fast resolution.
What You Can Return
- Unopened and unused products in original, undamaged packaging.
- Orders where the wrong item or variant (shade/size) was delivered.
- Products damaged in transit (must be reported promptly with photos).
- Authenticity, leakage, or quality concerns (subject to verification).
For issues such as damage, leakage, authenticity, or reactions, please submit details via our Report a Product page first. This helps us verify and resolve quickly.
What You Cannot Return
- Opened, used, or partly used products (for hygiene and safety).
- Items without original packaging, missing accessories, or tampered seals.
- Free gifts, samples, and promotional bundles (individual items cannot be split).
- Clearance or final-sale items when marked “non-returnable.”
How to Start a Return
- Find your Order ID: it’s in your SMS/email. (Can’t find it? Contact Support.)
- Submit a request: use Report a Product for faults/damage/quality issues, or contact Support for standard change-of-mind returns.
- Await approval: our team will confirm eligibility and share your return reference (RMA) plus pickup/drop-off instructions.
- Pack securely: include all accessories, leaflets, and outer packaging. Do not write on the retail box.
- Pickup/Drop-off: we’ll coordinate with our courier or advise the nearest drop-off point.
Need the latest delivery status? Check Track Your Order.
Return Costs & Refund Types
- Our error or faulty/damaged item: Beauty Duty covers return shipping and replacement/refund.
- Change of mind/incorrect shade ordered: customer covers return shipping; refund issued for product price (excludes original delivery fees).
- Refund methods: original payment method, store credit, or replacement item—your choice at approval stage.
Refunds are processed within 5–7 working days after the returned item passes inspection. Bank/Card processing times may vary.
Exchanges
Prefer an exchange (e.g., different shade)? We’ll process it as a return first, then create a new order once the returned item is approved. Any price difference and delivery fees (if applicable) will be communicated before dispatch.
Damaged, Wrong, or Missing Items
- Damaged on arrival: report within 24–48 hours with clear photos of the product, inner packaging, and shipping label via Report a Product.
- Wrong item/variant: keep the item sealed and report immediately for a free replacement.
- Missing item: check your parcel thoroughly and any inner boxes; if still missing, report within 24–48 hours.
Allergic Reactions & Irritation
If you experience irritation, discontinue use immediately. Seek medical advice if needed and submit details via Report a Product with photos and batch number. Our team will review with the brand/distributor for next steps.
Packaging & Inspection
- Items must be returned in protective outer packaging to avoid transit damage.
- Include all accessories, samples, and gifts that came with the item.
- Inspection checks authenticity, usage, and condition. Items failing inspection may be declined and returned to you.
Timelines & Communication
- Approval update: typically within 24 hours (Mon–Sat).
- Courier coordination: 1–2 working days after approval.
- Inspection & refund: within 5–7 working days of receiving the return.
We’ll keep you updated by SMS/email throughout the process.
Need Help?
Not sure if your item qualifies? Reach out via Support and we’ll guide you step by step.
