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CUSTOMER SUPPORT
At Beauty Duty, your satisfaction is our top priority. Our support team is always ready to assist you with any questions, concerns, or guidance you may need during your shopping experience.
How to Reach Us
Live Chat
Use the chat option at the bottom of our website to talk directly with one of our support agents. Available Monday to Saturday, 9:00 am – 6:00 pm.
Email Support
You can reach us via email at [email protected]. We aim to respond to all messages within 24 hours.
Phone & WhatsApp
Call us directly or connect with us on WhatsApp for quick order updates, product questions, or urgent concerns. The WhatsApp button on our site connects you instantly.
Self-Help Resources
Track Your Order
Stay updated on your delivery through our Order Tracking page. Enter your order ID for real-time updates.
Report an Issue
If you encounter any problems with your order, product, or account, you can submit a request on our Report a Product page.
Delivery Information
Need details on timelines, coverage, or shipping costs? Visit our Delivery Info page for complete guidance.
After-Sales Support
Returns & Refunds
For issues with your purchase, our Returns page explains how to request a return and receive your refund quickly.
Product Guidance
If you need help understanding how to use a product, our team can provide tailored instructions or recommend alternatives.
Warranty & Authenticity
All our products are authentic. If you’re concerned about quality, reach out immediately so we can verify and resolve your case.
Response Times
We strive to respond promptly to every inquiry:
- Live Chat: Instant during business hours
- Email: Within 24 hours
- Phone/WhatsApp: Same day response
