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REPORT A PRODUCT
If you experienced an issue with a product purchased from Beauty Duty, please use this form to report it. We take product quality and safety seriously and will review your case promptly.
Before You Begin
- Stop using the product if you notice irritation or suspect it’s compromised.
- Keep the item, packaging, and receipt/order ID available for verification.
- Take clear photos of the product (front/back), batch/lot number, and the issue (e.g., damage, leakage).
- For urgent health concerns, please seek medical assistance first, then report to us.
For returns, refunds, or exchanges, see our Returns policy. For delivery-related queries, visit Delivery Info. If you need live assistance, contact Support.
What Happens Next
- Verification: We review your report, photos, and order details.
- Follow-up: We may contact you for more information or to arrange pickup (if needed).
- Resolution: Eligible cases are processed as replacement, refund, or store credit—based on your preference and our policy.
For delivery delays or courier issues, please check Track Your Order or contact Support.
Safety Note
If you experience any severe reaction, discontinue use immediately and seek medical advice. Share the doctor’s notes with us (if available) to help us escalate the case to the brand or distributor.
